Refund Policy

At Avoriel, your satisfaction is our priority. If you receive a defective item or are not satisfied with your purchase, you may request an exchange or refund under the following conditions:

Deadlines

• Dissatisfaction: within 7 calendar days of delivery.

• Manufacturing defect: within 30 calendar days of delivery.

• Visible damage (e.g., broken glass, missing parts): report within 24 hours of delivery with photos or video.

Return Conditions
Products must be unused, in their original packaging, and include all accessories.
Returns will not be accepted if the item was altered (e.g., resizing bracelets).

After Quality Inspection, the customer may choose to:

• Exchange for another available product

• Receive a refund for the product value

Shipping costs are non-refundable if the item matches the order and is in good condition.

Warranty
All items have a 30-day warranty from the date of receipt.
To claim, send clear photos or a video showing the defect, along with the original packaging and visible label.

Warranty Does Not Cover:

• Cosmetic damage after use

• Liquid damage or exposure to moisture

• Unauthorized repairs or modifications

• Improper use of accessories

• Normal wear and tear

Support
Avoriel does not offer technical support or authorized repair services.
For any warranty inquiries, contact us at support@avoriel.com.